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FAQ

Topic: App not working

The app no longer works properly.

The best thing you can do is uninstall the app and reload it directly from the Playstore. If you log in with the same phone number, you lose absolutely nothing and the app should work properly again.

I always get a 502 Error every time I click on an offer.

What can I do?

The best thing you can do is uninstall the app and reload it directly from the Playstore. If you log in with the same phone number, you lose absolutely nothing and the app should work properly again.

Topic: Payout

Do you have any other options than PayPal to pay out the balance?

Currently only PayPal works. But we are thinking about something.

Do I have to pay taxes on the payout?

Please talk to your tax advisor.

I have received a credit note, what do I do with it?

The credit note is like an invoice, only the other way around. Please talk to your tax advisor.

Topic: PayPal

I didn't received the full amount at PayPal, what is going on?

Unfortunately PayPal keeps fees, there is nothing we can do about that. But we are looking for a solution here.

I sent the money to the wrong PayPal email. What do I do now?

If the money is not accepted, after 30 days you will automatically get the money back to your MyDailyCash account.

Can everyone in my family have an account and pay out to the same PayPal account?

Yes, no problem.

PayPal has problems with your payment and has blocked my account. What is going on?

This happens to some users once in a while. You just need to verify your account with PayPal and send PayPal the document we attached to your PayPal payout in the transaction list in the app.

Topic: Missing balance

I didn't get any credit even though I did everything correctly.

Please contact the respective offerwall provider about this. Sometimes the credit takes several hours and sometimes days. Unfortunately we can not give support for this. If you don't like the provider, just use all the other providers and leave it out.

Topic: Relocation

I have a new phone number, what should I do now?

Pay out your credit to your PayPal account and download the app again with your new phone number.

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